Waiting List Registration
Completing this form will place you onto the Waiting List for this course.
If a seat becomes available, you will receive an email from firstname.lastname@example.org
Upon receipt of this email you will have 72 hours to either CONFIRM or CANCEL from the course.
If you do not confirm or cancel within 72 hours, you will be moved to bottom of the waiting list.
Midwest Counterdrug Training Center
This course is restricted to emergency dispatchers.
Tuition and Fees
There is no cost to attend this training.
The De-escalation for Emergency Dispatchers Course is a practical introductory course of instruction for dispatchers, dispatcher supervisors and dispatcher trainers.
The course is designed to prepare dispatchers to mitigate crises involving barricaded subjects, suicidal subjects, hostage takers, and others presenting behaviors associated with suicide-by-cop with special emphasis on those who are drug affected or experiencing a mental health crisis.
This course reinforces the critical nature of interface between dispatchers, first responders of all types as it relates to de-escalation and crisis intervention.
Students will learn the fundamental requirements of a unified law enforcement response to a crisis incident, including pre-incident planning, the roles of dispatchers and first responders, containment, security, and risk management.
Effective communication as a core competency will address the Behavioral Influence Stairway Model, Active Listening Skills (ALS), and the role of rapport and influence as it relates to crisis intervention.
At the heart of a well-managed incident is well-managed information and intelligence. Students will learn how to gather, manage and relay information during a crisis.
Many crisis incidents involve suicidal ideations and intent. Students will learn how to recognize suicidal indicators, assess the immediacy of suicidal intent and apply suicide intervention techniques.
Lastly, students will learn to recognize indicators of suicide-by-cop and steps to mitigate risk.
1. Coordinate with first responders during crisis call
2. Apply active listening skills
3. Apply suicide intervention skills
4. Recognize indictors of suicide-by-cop and take steps to mitigate outcomes
De-Escalation for Dispatchers is a one day (8 hour) course.
There are no prerequisites to attend this course.